Shipping policy

1. Processing & Delivery

Orders are first processed and prepared before being dispatched. Once your order has been shipped, it will be handed over to our delivery partner for delivery.

  • Pakistan: 4–6 business days after dispatch

Please note that delivery timelines are estimates, not guarantees, and may vary depending on your location, courier operations, weather, public holidays, and other unforeseen circumstances.

Some orders may arrive in multiple shipments if they contain multiple products.

2. Shipping Charges & Tracking

  • Applicable shipping charges will be shown at checkout.
  • Shipping charges may vary depending on the order and delivery location.
  • Once your order is dispatched, tracking details may be shared through WhatsApp, SMS, email, or other available communication channels.
  • You can use the provided tracking information to follow the progress of your shipment.

3. Delays & Delivery Responsibility

Delivery delays may occasionally occur due to circumstances outside SoftStitch's control, including:

  • Courier delays or operational issues
  • Weather conditions or natural events
  • Public holidays
  • High order volumes
  • Regional disruptions
  • Incorrect or incomplete customer information

Customers are responsible for providing accurate name, delivery address, phone number, and other required information at the time of placing an order.

SoftStitch is not responsible for delays or failed deliveries resulting from incorrect customer information or circumstances beyond our reasonable control.

4. Delivery Issues

If you receive a damaged package, incorrect product, or experience an issue with your delivery, please contact SoftStitch as soon as possible after receiving your order.

Please keep the original packaging and provide photographs or videos where necessary so that our team can review the issue and assist you according to our Return & Refund Policy.

5. Domestic Shipping Only

SoftStitch currently delivers within Pakistan only.

We do not offer international shipping at this time.

6. Unsuccessful Deliveries

If a delivery cannot be completed because of:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Customer being unavailable
  • Customer refusing to receive the parcel
  • Failure to respond to the courier

additional delivery or re-shipping charges may apply where applicable.

7. Updates

SoftStitch may update this Shipping & Delivery Policy from time to time.

The latest version of the policy will always be available on our website.