Privacy policy

At SoftStitch, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you shop with us.

1. What We Collect

Information You Provide

When you place an order or contact SoftStitch, we may collect:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and purchase information
  • Payment information required to process your order

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and browser information
  • IP address
  • Website activity, such as pages viewed, searches, and clicks
  • Information about how you interact with our website

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and manage your purchases
  • Communicate with you regarding your orders
  • Provide customer support
  • Process payments and refunds
  • Improve our website, products, and shopping experience
  • Prevent fraud, misuse, and unauthorized activity
  • Comply with applicable legal and regulatory requirements

If you choose to receive marketing communications, we may also send you new collection updates, offers, promotions, and other SoftStitch updates.

3. Sharing Your Information

SoftStitch only shares personal information when it is necessary to provide our services or operate our business.

Information may be shared with:

  • Delivery and courier partners — to deliver your orders
  • Payment providers — to process payments and refunds
  • Website and service providers — such as hosting, analytics, customer support, and technical service providers
  • Other relevant service providers — where necessary to fulfill your order or provide requested services

We do not sell your personal information to third parties for financial or monetary gain.

4. Payments

Payments made through SoftStitch are processed through secure payment providers.

SoftStitch does not intentionally store complete payment card details on its own systems where payment processing is handled by third-party payment providers.

For refunds or other payment-related services, we may require information necessary to complete the transaction.

5. Cookies & Tracking

SoftStitch may use cookies and similar technologies to:

  • Improve website performance
  • Remember preferences
  • Understand how visitors use our website
  • Improve the shopping experience
  • Analyze website traffic and performance

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and fulfill your orders
  • Provide customer support
  • Maintain business and transaction records
  • Comply with applicable legal, tax, and regulatory requirements
  • Resolve disputes
  • Prevent fraud and enforce our policies

When information is no longer required, we may securely delete or anonymize it where appropriate.

7. Data Security

SoftStitch takes reasonable steps to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

8. Your Choices

Depending on applicable law and circumstances, you may be able to:

  • Request correction of inaccurate personal information
  • Update your account or contact information
  • Opt out of marketing communications
  • Request deletion of your personal information, subject to legal and operational requirements

You can unsubscribe from promotional emails or contact SoftStitch if you no longer wish to receive marketing communications.

9. Updates to This Privacy Policy

SoftStitch may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

The latest version of this policy will always be available on our website.

If you have any questions about this Privacy Policy or how SoftStitch handles your information, please contact us through the contact details provided on our website.