FAQ

Frequently Asked Questions

Where do you ship?

We deliver throughout Pakistan only. We do not offer worldwide shipping.

How much is shipping?

Flat shipping fee of PKR 250. There is no free-shipping threshold.

How long does delivery take?

Orders are dispatched within 2–3 business days and typically arrive 4–6 business days after dispatch.

What payment methods do you accept?

Cash on Delivery (COD), JazzCash, Easypaisa, and card/online payment.

Can I open the parcel before paying (open parcel)?

Open-parcel is only available when the courier allows it for your order.

Do you offer exchanges?

Yes — size exchanges are available on stitched (ready-to-wear) items within 14 days of delivery, if the item is unworn, unwashed and unaltered with original tags and packaging. Exchanges are for a different size of the same design, subject to availability. See our Return, Refund & Exchange Policy for full details. Please contact us before sending anything back.

Where do I send returns?

Office 1120, Al Hafeez Executive, Gulberg III, Lahore, Pakistan. Please contact us first via WhatsApp or email.

How can I reach support?

WhatsApp 0300-0847571 or email softstitchpk@gmail.com, daily from 10:00 AM to 8:00 PM (PKT).
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